FAQ
Most Popular Questions
  • I forgot my password. How do I log in?
  • I forgot my username. How do I log in?
  • How do I change my password?
  • How do I change my email address?
  • How do I search for jobs on Monster?
  • How can I get more relevant search results?
  • How can I get more information about a job posting?
  • How do I know if a job posting I received via an email is legitimate?
  • Why should I create a Profile?
  • How do I update my Profile?
  • How do I create and post a resume on Monster?
  • How do I add more information to my resume?
  • Who will see my resume?
  • How can I confirm that my resume and cover letter have been submitted?
  • What is a Saved Search?
  • What happens when I apply online for a job that's posted on Monster.com?
  • Why should I create a cover letter?
  • How can I find content for a specific industry, like healthcare or IT?
  • Where are your podcasts?
  • What can I do with Career Tools?
  • How do I delete all cookies?
  • How can I report a questionable job posting?
  • How do I join a community?


  • All Questions

    Profile
    Resume
    Job Search
    Job View
    Apply
    Career Advice
    Career Tools
    Career Snapshots
    Career Benchmarking
    Career Mapping
    Troubleshooting

    Profile
    Q: I forgot my password. How do I log in? Top
    A: On our Sign In page, you will see the 'Forgot Password' link. Click on this link and enter the email address associated with your Monster account. Click 'Submit' and we'll send you instructions for resetting your password. Click here to go to the Sign In page.

    Q: I forgot my username. How do I log in? Top
    A: Your username should be the email address used to set up your Monster account. On our Sign In page, you will see the 'Forgot Password' link. Click on this link and enter the email address associated with your Monster account. Click 'Submit' and we'll send you instructions for resetting your password. Click here to go to the Sign In page. If the email address is not associated with your account please Contact Us for further assistance.

    Q: How do I change my password? Top
    A: Place your mouse cursor over “your name” found at the upper right hand section of your account. From the drop down menu please select the “Preferences” option. Click on “Change Password” and enter your desired password.

    Q: How do I change my email address? Top
    A: Place your mouse cursor over “your name” found at the upper right hand section of your account. From the drop down menu please select the “Preferences” option. Click on “Change Email” and enter your new email address.

    Q: How do I update my Profile? Top
    A: First, log in to your Monster account. Then select Profile & Resume at the top of the page. Then select Profile.

    Q: How do I change my email subscriptions? Top
    A: Place your mouse cursor over “your name” found at the upper right hand section of your account. From the drop down menu please select the “Preferences” option. Click on Communications & Forums and make your changes.

    Q: Will my contact information be sold to any third parties? Top
    A: Monster does not disclose to any third party your name, address, email address, or telephone number without your consent, except to the extent necessary or appropriate to comply with applicable laws, or in legal proceedings where such information is relevant. For more information, please read Monster's Privacy Policy.

    Q: I'd like to cut down on the number of emails I get from Monster Top
    A: The suggestions below are related to the different types of emails you could be receiving.

    Monster Communications: When you created your account, you chose whether you wanted to receive Monster Updates and Monster Partner Offers. To change this option, hover your mouse over Hi, “your name” in the top right side of your account. From the drop down menu choose Preferences and update your choices in the Communications & Forums section.

    Two emails from one employer: Some employers have search agents who look for resumes that match selected criteria. If you've updated your resume recently, an agent might mistake your current resume for a new one and send you another email.

    Saved Search alerts: You can control the frequency of your saved search alerts by editing your Saved Searches. You can choose to receive emails less frequently or not at all.

    If you're still getting too many emails, Contact Us and our Customer Service staff will help you.

    Q: I'm not looking for a job anymore. Should I cancel my account and remove my resumes? Top
    A: If you're not job hunting now, it's easy to adjust your account status. Go to Settings. Then you can decide what options you want to change.

    For example, you can make your resume private (employers won't see it), deselect your email and job alert choices, or change any other preferences.

    Also, if you have any Saved Searches, you can stop receiving email updates and still store your searches for another time. Just change the Email Frequency to Never.

    Q: Why should I create a Profile? Top
    A: Your Profile contains a collection of professional and personal details that is used to match you to job opportunities and personalized career advice - and to help you create your resume. A completed Profile lets you customize your Monster homepage, see recommended jobs based on your interests, and even compare your career progress with others in your profession. Go to Profile.

    Q: Can I use my Employer username and password for my Seeker account? Top
    A: No. These are two separate accounts.

    Q: What should I do if I have not received the email that allows me to create a new password? Top
    A: The email might have been accidentally flagged as spam. Try looking for it in your spam folder. If that doesn't work, Contact Us.

    Q: Does my account expire? Top
    A: Protecting your account data is a high priority at Monster. If you do not log in to your account for an extended period, your account will expire and all applicable account data will be deleted. If your account was deleted, you can create a new account. You can use your previously deleted email address and password or you can use a new email and password.


    Resume
    Q: How do I create and post a resume on Monster? Top
    A: You can create and post your resume when you create your account and when you apply for a job, or at any other point, by clicking Profile & Resume on the main Monster navigation bar, or by clicking Create Resume on the main Resumes page. There are three ways you can create a resume:

    Build my resume online (recommended)
    Monster's resume builder is the quickest and most effective way to create your resume online. You can use data that you entered in your Profile to populate your resume or you can create one on your own. When you're done, you can preview you resume and add more information, or you can edit your resume whenever you'd like.

    Upload my resume
    This option allows you to upload your existing resume so employers can access, view, and print your resume in Word. If you've already created and saved a Word version of your resume, this may be the choice for you.

    Note: When you upload a resume on Monster, you'll have the option of hiding your contact information, your current employer, and your references from employers conducting resume searches. If you choose this option, make sure you remove this information from your resume text before you upload your resume.

    Copy & paste my resume
    This option allows you to copy and paste a resume from an existing document. You can copy and paste from a Word or an RTF document and format the resume to fit your style.

    Note: When you create a resume on Monster, you'll have the option of hiding your contact information, your current employer, and your references from employers conducting resume searches. If you choose this option, make sure you remove this information from your resume text before you copy and paste it.

    Q: How do I add more information to my resume? Top
    A: After you complete the initial resume steps, you can view your posted resume. At this point, you can edit individual sections and add more career-related information. You can update your resume at any time by selecting the desired resume on your Manage Resumes page.

    Q: How can I change the contact information on my resume? Top
    A: You can edit contact information anytime if you created a resume using the Upload or the Copy & Paste feature. If you're using the online Resume Builder, you can edit your contact information, with the exception of your name and email address. You have the option of saving this information back to your Profile so your account contains your most-recent contact information.

    Q: Who will see my resume? Top
    A: When you create your resume you'll choose a Resume Visibility, which determines who can see your resume. You have three choices.
    • If you select private, your resume will not be seen by employers conducting resume searches. However, you can use your private resume to apply for jobs.
    • If you select a resume status of visible, employers will be able to find your resume and match you to specific jobs.
    • If you select limited, employers will not see your name, your contact information, your current employer, or your references. If you apply for a job directly to a company via a Monster job posting, the information you've marked as confidential will be visible so the employer can contact you.

    Q: What's the difference between a visible and a private resume? Top
    A: If you select private as your resume status, your resume will not be seen by employers conducting resume searches (but you can still use your private resume to apply for specific jobs online). If you select a resume status of visible, employers will be able to view your resume and match you to their available jobs.

    Q: What are Resume Views? Top
    A: Your Resume Views indicates the number of times your resume has been viewed by employers. Employers can view your resume as a result of a resume search (if your resume status is visible) and when you use the resume to apply online. In both cases, each time an employer makes a request to view your resume, your resume view number increases. (Monster does not track who views your resume, only the number of times a resume view is requested.)

    Q: How can I increase my resume views? Top
    A: The most effective way to increase your resume views is to set your resume status to visible. This will make your resume visible to employers who conduct resume searches.If your resume is visible and you still feel your views are low, try including more words relevant to your target job. When employers search for resumes, they enter keywords that match the background needed for a job. For keyword ideas, look at sample job titles and descriptions to see what words employers are using in their job postings. Also, be specific with the title of your visible resume. An accurate title will make your resume stand out.

    Q: Who is viewing my resume? Top
    A: Monster does not track who views your resume, only the number of times a resume view is requested by an employer. Employers can view your resume when they conduct a resume search (if your resume status is visible) and when you use the resume to apply online. In both cases, each time an employer makes a request to view your resume, your resume view number increases.

    Q: What happens when I delete a resume? Top
    A: If you delete a resume, it will be permanently deleted and irretrievable, except for an archive copy that Monster is required by federal regulation to maintain for a period of up to two years. If you delete a resume that you used to apply online for a job or that was searchable, employers, recruiters, and others who have paid for access to the Monster resume database, or have paid to obtain a copy of that database, as well as parties who have otherwise gained access, may have retained a copy of your resume in their own files or databases. Monster is not responsible for the retention, use, or privacy of resumes in these instances.

    Q: How do I obtain a security clearance? Top
    A: Security clearances are granted based on investigations requested by federal agencies, appropriate to specific positions and their duties. Individuals do not typically apply for an investigation or security clearance independently.

    Q: How can I set contact preference to both phone and email? Top
    A: If you select a contact preference, you must choose either phone or email. Making this choice indicates only a primary preference. Your preference will not prevent an employer from contacting you using an alternative method. If you do not want to indicate a contact preference, leave this selection blank.

    Q: What are the guidelines for uploading a Microsoft Word resume? Top
    A: Please review the following guidelines before you upload a Word resume:
    • Your resume must be in Word format and smaller than 500 KB. If you used another application to create your resume, please use the Copy & Paste option instead.
    • All images must be removed before uploading.
    • If you're using Word's Track Changes tool, you'll need to accept or reject all changes on your resume and save it to your computer before uploading.
    • Resumes that contain viruses will not be accepted.

    Q: What happens when I upload my Word resume? Top
    A: When you upload your resume in Word format, you'll be able to add other details, such as the resume title and description. Once you have uploaded your resume, you'll be able to make changes in the Rich Text editor, and this resume can also be downloaded into a Word document.

    Q: How can I confirm that my resume and cover letter have been submitted? Top
    A: You'll receive an email from Monster indicating your resume has been submitted. You can also view your submit status by logging into your account, clicking Jobs then clicking Apply History. Jobs that are email direct contact or redirect you to the Employer’s company site to apply will not show on your Apply History.


    Job Search
    Q: How do I search for jobs on Monster? Top
    A: You can Search or Browse. When you Search, you use Keyword, Location, Job Title, and other fields to get matching jobs. When you Browse, you see the number of jobs there are for each category you choose, which lets you narrow down your results before you get them.

    Q: How can I get more relevant search results? Top
    A: With the Search tool, try changing your keywords, choosing a different but similar industry, or changing the radius around the location. You can also sort the results by various fields. Try switching to the Browse tool. When you select a search criterion, the job counter reveals how many jobs there are in that category. Each time you add a criterion (e.g. industry) the count is updated to reflect all selected criteria at that point. Click View jobs now at any time.

    Q: What's the difference between Search and Browse for jobs? Top
    A: When you Search, you use Keyword, Location, Job Title, and other fields to get matching jobs. When you Browse, you see the number of jobs there are for each category you choose, which lets you narrow down your results before you get them. Use Search when you know exactly what you're looking for. Use Browse when you're open to a range of possibilities from your selected criteria.

    Q: What do the numbers mean next to each Browse by section? Top
    A: These numbers tell you how many jobs there are that match each browse by section.

    Q: Why aren't there more results in my search? Top
    A: There might be too many words in the Keywords field. Try single words or different word combinations. Also, expand your Location radius, try a different but similar industry, or rephrase the Job Title.

    Q: What is a Saved Search? Top
    A: A Saved Search stores your search criteria. You can then retrieve and run that search whenever you want. After you a save a search, you can set it up to run periodically and, if you'd like, we'll email the results to you. Be sure to add Monster.com to your recognized/trusted sender list.

    Q: How do I save a job search? Top
    A: Define your search criteria and click Search. Then click the Create Email Alert link on the results page. Log in to your account if you're not already logged in. Give the saved search a name. Choose how often you want to receive email results. Click Save. You can save up to five searches at one time.

    Q: What is a job search Really Simple Syndication (RSS) feed? Top
    A: RSS is a format for delivering regularly changing web content. If you have the RSS Reader software, you can save your job search as an RSS feed. Then Monster will stream updated results to you via a standard XML feed.

    Q: How do I get the RSS software? Top
    A: Feed Reader or News Aggregator software allow you to grab the RSS feeds from various sites and display them for you to read and use. A variety of RSS Readers are available for different platforms. Some popular feed readers include Amphetadesk (Windows, Linux, Mac), FeedReader (Windows), and NewsGator (Windows - integrates with Outlook). There are also a number of web-based feed readers available. My Yahoo, Bloglines, and Google Reader are popular web-based feed readers. Once you have your Feed Reader, it is a matter of finding sites that syndicate content and adding their RSS feed to the list of feeds your Feed Reader checks. Many sites display a small icon with the acronyms RSS, XML, or RDF to let you know a feed is available.

    Q: What is Monster Diversity and Inclusion? Top
    A: Monster Diversity and Inclusion is a section of Monster.com for job seekers who are members of specific communities, such as women, African Americans, Asian Americans, Native Americans/Pacific Islanders, workers with disabilities, gay/bisexual and lesbian workers, and older workers.

    The Monster Diversity and Inclusion site allows employers to reach these diverse communities by placing their job postings on the Diversity & Inclusion Network (i.e., the Diversity and Inclusion site and partner sites such as NAACP.com, BET, Hispanic online, Essence, Gaywork.com, and the Community Connect Inc. sites , as well as on Monster.com, and to reach these groups via targeted advertising on the Monster Diversity and Inclusion site and on the Community Connect Inc. sites.

    Promoting diversity is an important aspect of many companies' overall recruitment strategies, in order to build a workforce based on equal opportunities given to qualified job seekers of all nationalities and backgrounds. The Diversity and Inclusion Site and related products were created in response to feedback from many companies nationwide that are seeking ways to expand diversity in the workplace, while complying with legal requirements. Companies also wanted to hire an employee base that was reflective of their customers in the global marketplace.

    Note: All jobs on the Monster Diversity and Inclusion Network are also posted in Monster's regular Job Search area. Seekers can view and apply for these jobs from both areas.

    Q: How can I get more information about a job posting? Top
    A: Employers post their own jobs and are responsible for the content. Try getting in touch with the company via their website. You can also go to Monster's Contact Us page.

    Q: What do the small icons refer to in the Job Search results page? Top
    A: The small icons on the page have the following meaning:
    • Video: Click this icon to view the company’s video for the job posting.


    Job View
    Q: How can I email a copy of a job posting to a friend? Top
    A: On the Job View page, you'll see a Job Tools box on the right-hand side of the page. Click the Email link to email a copy of a job posting.

    Q: How do I print a job posting? Top
    A: On the Job View page, you'll see a Job Tools box on the right-hand side of the page. Click Print to print a job posting.

    Q: Where can I find the salary information for a job? Top
    A: Not all employers include salary information with their job postings. When the salary is included, you can see it in three places:
    • On the Job View page for the job: go to the bottom of the Job Summary box on the left-hand side on the page.
    • On the Job Search Results page: hover your mouse over the currency icon for the job.
    • On the Job Search Results page: hover your mouse over the Job Title to see the job details box.

    Q: Why isn't salary information available for all jobs? Top
    A: Not all employers include salary information with their job postings.

    Q: How can I get more information about a job posting? Top
    A: Employers post their own jobs and are responsible for the content. Try getting in touch with the company via their website. You can also go to Monster's Contact Us page.

    Q: Does Monster ensure that job postings are from reputable companies? Top
    A: We want our job seekers have a safe job search environment. Monster's Terms of Use prohibits the posting of any job opportunity that requires an up-front or periodic payment. However, in special circumstances, such as work-from-home jobs, Monster may allow a company to post opportunities that require an up-front fee. Before doing so, Monster requires these companies to agree and adhere to a variety of standards and measures designed to protect Monster's job seekers, including clear disclosure of the fees involved and a reasonable refund policy.If it is brought to our attention that a company is not disclosing an up-front fee, or a company asks the job seeker to participate in any fraudulent activity, then Monster will remove these job postings. Monster acts as a venue for employers to post job opportunities and for candidates to post resumes. It's up to the seekers to decide whether they want to pursue a job opportunity, based on their interactions with the company. Consult our Safe Job Search page for more information.

    Q: How do I know if a job posting I received via an email is legitimate? Top
    A: Monster is dedicated to providing the safest possible environment for you to search and apply for jobs. Be wary of email spoofs and phishing. Both practices concern email where the “from” address has been forged to make it appear as if the message came from somewhere, or someone, other than the actual source.
    Because all companies are susceptible to these scams, you could receive an email that appears to come from a Monster email address or that falsely represents Monster. These emails are usually sent from a general spam email list and not from email addresses stored in a Monster database. These emails do not come from, or through, Monster.
    Here are some ways to prevent being lured in by fraudulent email:

    Disregard all emails that offer employment opportunities involving money transfers.
    • Verify the legitimacy of the email, company, and job opportunity.
    • If the email contains a link, don’t use it. Go the company’s website via another method.
    • If the email includes a job opportunity, the job should be listed on the company’s website. Call the company directly, using its publicly listed phone number.
    • Research the company by conducting an internet search or by using the Better Business Bureau.
    • Do not share personal information unless you are confident the other party is who they claim to be. The following information is not collected by Monster and should not be included on your resume:
      • Social Security number
      • Driver license number
      • Bank account information
      • Credit card information
      • Passwords

    Protect yourself from employment-opportunity fraud by looking for these warning signs:
    • Email-only communication
    • Overly-simplified requirements/qualifications
    • Ability to work from home or only for 2-3 hours a day
    • Broken English, spelling mistakes, or grammar errors
    • Requests for bank account information or Social Security number
    • Management of monetary transactions
    • Repackaging or reshipping from your own home
    • Compensation based on using funds you withdrew from a banking account

    Be wary of any email that asks you to download a tool or update your account or access agreement.
    Monster will never send an email requesting that you take these steps or ask you for your account username and password.
    The precautions listed above will help you evaluate whether an email or job opportunity is legitimate. When in doubt, follow your instincts - if it looks too good to be true, chances are it is.
    To learn more about email scams, see the Federal Trade Commission's "How Not to Get Hooked by a Phishing Scam," and the Anti-Phishing Working Group.
    For more information on Internet security, please consult our Tips for a Safe Job Search.

    If you receive an email that appears to be from Monster, and are concerned about its legitimacy, please Contact Us. Providing us with a detailed description of the email will help us prevent similar fraud in the future.

    Q: How can I report a questionable job posting? Top
    A: On the Job View page, click the Report this job link in the upper-right corner of the screen. Or, contact us with information on the job posting.


    Apply
    Q: What happens when I apply online for a job that's posted on Monster.com? Top
    A: Employers receive your resume and cover letter (if you included one) via email and also within their applicant tracking folders on Monster. You will receive a confirmation email from Monster stating that your resume was sent successfully. You may also receive an email from the Employer confirming the receipt of your resume. Please note that some Employers and Recruiters may not respond immediately to your resume submission.
    After you apply for a job, your complete application is then listed on your Apply History page and can be tracked from there.
    Note: Some employers use the Apply button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax, or postal mail, a record of the application will not show up on your Apply History page.

    Q: Do I need to have a Monster member account to apply for jobs? Top
    A: Yes. It's fast and easy, though, and can be done as part of your first job application! Click Apply and enter your email address and a password. Then you can complete your job application. Plus, you'll have access to all of Monster's job search and career management tools! Or you can Become a Member now.

    Q: Do I need a resume to apply to a job posting? Top
    A: Yes, you will need to include a resume when you apply online. You can create your resume as part of your first job application. When you click Apply on a job posting, you'll have an opportunity to create and include a resume using one of these methods:
    1. uploading your current resume from your computer
    2. copying and pasting your current resume
    3. building a new resume from scratch using the Monster Resume Builder tools.

    Q: Why should I create a cover letter? Top
    A: A cover letter lets you call attention to your unique skills or an unusual job history. You can also emphasize your work experience more concisely in a cover letter. You can create a cover letter on the Cover Letter Builder page (or click Create a Cover Letter under Profile & Resume on your Monster homepage navigation bar). You can customize your letter later, when you apply for a job. Not sure what to write? Use one of the cover letter templates on the Cover Letter Builder page.

    Q: Why didn't I receive a response when I applied online? Top
    A: Each company has its own method for evaluating resumes. A small company may send a personalized response indicating that your resume was received. Many larger companies have automated email replies. Some companies do not acknowledge the receipt of a resume unless they want to initiate the interview process.

    Q: How can I apply for a job that doesn't include an Apply link and has no contact information? Top
    A: Contact Us with the following information about the job posting: the URL (complete webpage address), the name of the company posting the job, the title of the job, the location of the job, and your contact information. We'll need to contact the company so they can update the job posting to include an apply method.

    Q: How can I track the jobs I've applied for? Top
    A: Click the Jobs tab in the main navigation bar. Click Apply History in the dropdown menu. You'll see the jobs you've applied for in the past 18 months. Your Apply History is also available on the Jobs landing page and in your Monster homepage widgets.
    Note: Some employers use the Apply button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax, or postal mail, a record of the application will not show up on your Apply History page.

    Q: Can I apply for the same job more than once? Top
    A: No. Once you've applied for a job, you won't be able to apply for that job again.

    Q: What is Apply Status? Top
    A: This lets you know the status of your resume submission. A status of Sent indicates your resume and cover letter (if included) were successfully sent. Received indicates your resume and cover letter were received by the employer. Viewed indicates your resume and cover letter were opened and viewed by the employer.


    Career Advice
    Q: Where does your editorial content come from? Top
    A: Monster's Advice content is managed by Monster's editorial team and comes from multiple sources, including Monster staff, freelance contributors, partners, and publishers.

    Q: How can I submit content to be considered for publication on the Advice site? Top
    A: Write to us at sitecontentfeedback@monster.com to request a copy of Monster's Writers' Guidelines. No phone calls, please.

    Q: What happened to the old Advice site? Top
    A: We've enhanced the organization of our articles, tools, and resources. The new format provides faster, easier access to job search and career-related content.
    If you're looking for content on a specific topic, use the 'Search Advice' box at the top of all Advice pages. Enter the keywords for the topic you're looking for. Is there a topic you would like us to cover? Email us at sitecontentfeedback@monster.com

    Q: How can I find content for a specific industry, like healthcare or IT? Top
    A: There's a list of some of the more popular industries we cover at the bottom of all content pages. Click on the industry link to see all the content we have for that industry. You can also use the 'Search Advice' box at the top of all Advice pages. Enter the industry name as the keyword. If you'd like to see information on a specific industry that we haven't covered, write to us at sitecontentfeedback@monster.com

    Q: What determines the content that gets delivered to me when I'm logged in? Top
    A: Monster strives to provide the most relevant job search and career-related content. If your Monster Profile reflects an interest in the healthcare industry, for example, or that you want to be a CPA, you'll receive content that matches those criteria.

    Q: Where are your podcasts? Top
    A: We want you to be able to access all the information you need, regardless of format. Our articles, tools, and podcasts are all organized together based on topic. If you specifically would like to see all of our podcasts, search for 'audio' in the keyword search at the top of all Advice pages.

    Q: How do I access the community/message boards? Top
    A: You have a few choices.
    1. On the Advice homepage, use the Monster Advice Forums link in the lower right-hand corner.
    2. On each Advice article page, there's a 'Join the Discussion' link at the bottom of the article or in the Tools box in the upper right-hand corner.
    3. You can also access our message boards by clicking the Advice Forums link in the Advice drop-down at the top of every page.
      You can view Monster's message boards without logging in. But you must log in to post a message.

    Q: Do I need to be logged in to use the message boards? Top
    A: You can read messages without logging in. But you must log in to post a message or reply to a message.

    Q: I'm having trouble logging in to the message boards. What do I do? Top
    A: If you're encountering difficulties logging in to our message boards, here are two suggestions.

    1. If you encounter this warning message: 'You've entered invalid information,' this means Monster didn't recognize your username or password. Confirm that you're using the correct username and password for your account and log in again. Note: Your username (i.e., your email address) and your password are the same as your Monster.com username/password.

    2. Make sure your screen name has the correct format.

    Your Monster screen name is used in place of your real name or your username on Monster's Career Advice Community to help protect your identity. A screen name is part of your account, and you must have a screen name to use the message boards. A screen name may contain:
    • the letters a-z and A-Z
    • the numbers 0-9
    • the hyphen ( - ) and the underscore ( _ )
    No other characters, including the space, may be used. Your screen name must be between 4 and 32 characters long. Do not start your screen name with a numeral, hyphen or underscore. To check on your screen name:

    • Log in to your Monster Profile.
    • Click on the Preferences link in the top right corner of the screen.
    • On the Preferences page, click Communications & Forums.
    • In the Forum Screen Name field, input your new screen name.
    • Click update.
    You can then return to the message boards, log in, and start using the boards.

    Q: How can I search for a message? Top
    A: There are two ways to search for messages on the message boards: basic search and advanced search, located at the top right of every message board page. For a basic search, go to the 'Search Messages' keyword box and enter your keywords. Note: Screen names are not included in a basic search.
    For the advanced search, click the 'Advanced Search' link which is directly under the 'Search Messages' box. On this page, you'll see a 'Find Messages' keyword box. Use the drop-down menu to the left to select your keyword options. Or you can use the 'Additional Criteria' section on the same page to search in the current message board or across all message boards using a number of other criteria, such as date, relevance, and screen name.

    Q: What are the symbols next to the threads? Top
    A: The blue dot on the left means the thread is 'sticky'. It will display at the beginning of a list of threads. In effect, a sticky thread is always unread and always new. Making a thread sticky is a Monster Community staff function.

    The yellow star on the left means the thread contains posts that you have not read. You must be logged in to see this symbol.

    The lock on the right means a thread has been closed to new posts or has been moved to another board. You can still view the thread by clicking on the subject or, if it was moved, by clicking on the ‘moved to thread’ number. Closing a thread is a Monster Community staff function.

    The flag on the right identifies threads containing posts of “high interest.” By default, threads containing messages you have posted are flagged as high interest for you. You can also set a thread as high interest by using the ‘Interest’ drop-down menu at the lower right-hand corner of a thread page. You must be logged in to see this symbol.


    Career Tools
    Q: What can I do with Career Tools? Top
    A: You can compare yourself to others in the same job on salary, benefits, education, commute, work/life balance, job satisfaction…and more with our Career Benchmarking tool.
    You can research over 2500 occupations and view job tasks, education and training, relevant skills, employment projections, related careers, advice from real people and more with our Career Snapshots tool.
    You can explore what jobs other people in your job have gone on to next, or see what paths people have taken to get to your dream job with our Career Mapping tool.


    Career Snapshots
    Q: How do I use Career Snapshots? Top
    A: You can use Career Snapshots to research occupations. For each Snapshot, you can read job purpose, duties, skills, qualifications, related snapshots, industry forecast data and more. You can also use Career Snapshots to see other titles that your job might be listed under. (AKA at the top of the Snapshot page). You can read through the job duties, skills and user comments to make sure you're highlighting your strengths and experience on your resume.

    Q: How do I use Career Snapshots to help me find a job? Top
    A: You can use Career Snapshots to see other titles that your job might be listed under. (AKA at the top of the Snapshot page). You can read through the job duties, skills and user comments to make sure you're highlighting your strengths and experience on your resume.

    Q: How can I see job listings for the Career Snapshot I'm viewing? Top
    A: To see job listings like the Career Snapshot you are viewing, click the 'Find available jobs like this' link located below the Job Purpose section of the page.

    Q: I've found an occupation I like. How can I save it? Top
    A: You can save up to 20 snapshots for research. You can also save snapshots to your career goals.

    Q: What can I do with the skills listed? Top
    A: If you see a skill that you already have and you don't have it listed on your user profile, you can add it to your profile. If you see a skill that you'd like to learn, you can add it to your career goals.

    Q: How can I add a comment? Top
    A: If you're logged in, you can add a comment by opening any of the questions and clicking on the comment box. If you're not logged in, you'll have to log in first.

    Q: Why can't I find my own job title in Career Snapshots? Top
    A: Job titles vary from company to company, so in Career Snapshots we provide information about more than 2,500 of the most common jobs. On each Career Snapshot page, we also show you some of the titles that each job is also known as (a.k.a.).

    Q: How can I ask a different question in the Question & Answer section of Career Snapshots? Top
    A: Ask it in the question "What questions would you like to ask people in this job?"

    Q: Can I change or remove an answer I've provided in the Question & Answers section of Career Snapshots? Top
    A: You can edit an answer you've previously submitted by using the 'edit' button located beside your answer. You can also delete an answer you've previously submitted by using the delete button located beside your answer.

    Q: Where does the information provided in Career Snapshots come from? Top
    A: The information you see in each Career Snapshot comes from a variety of sources including Monster experts, the Bureau of Labor Statistics (Forecast Data), and Monster users (Question & Answers).


    Career Benchmarking
    Q: What is Career Benchmarking? Top
    A: Career Benchmarking is a new tool that shows you how you compare with your peers. Your answers to the Career Benchmarking questions are compared with our database of answers from others who use this tool. You'll compare your salary, benefits, education, commute, work/life balance, job satisfaction…and more.

    Q: What are the benefits of filling in my information in Career Benchmarking? Top
    A: Seeing how you stack up isn't just about benchmarking your salary. The Career Benchmarking tool also shows you how you compare to real people like you based on important criteria like your highest education level, how many hours you work and how satisfied you are with your job. This valuable information might just give you some ideas about what to do next!

    Q: Why do I have to log into Career Benchmarking? Top
    A: When you log into Monster and answer the Career Benchmarking questions, your answers are privately saved. Next time you log in, you’ll be able to see updated benchmarks or pick up where you left off.

    Q: Why do my benchmark comparisons change each time I come back to Career Benchmarking? Top
    A: We continuously update our database as more users take advantage of this tool. We then update your benchmarks to reflect the expanding database of answers.

    Q: I'm unemployed right now. Can I still compare myself with others? Top
    A: Yes. You can answer the questions based on your most recent job.

    Q: How can I see new Career Benchmarking comparisons if I get a new job or if some area of my current job changes? Top
    A: You can update your Career Benchmarking answers whenever you go through any career or life changes, e.g., education, compensation, benefits, work/life balance. Once you've updated this information, you'll see a new comparison.

    Q: What's the best way to start using the Career Benchmarking tool? Top
    A: Respond to the questions in any or all of the Benchmarking topics (the more the better): You & Your Job, Career, Education & Training, Compensation, Benefits, Work/Life Balance, and Commute & Travel.

    Q: I don't see my job title in Career Benchmarking. What do I do? Top
    A: Choose the job title that best matches yours. Exact job titles vary from company to company. Select one that you think will compare you with others who have a job that's similar to yours.

    Q: Who am I being compared with in the Career Benchmarking tool? Top
    A: The Career Benchmarking tool compares you with other people in the same job as you who have also filled in their answers. If we have sufficient data, it compares you to people in the same job and location.

    Q: Are my answers to Career Benchmarking questions private? Top
    A: We take measures to store your information securely. Before any answers are added to the Career Benchmarking data pool used to build comparisons, we eliminate all identifiable labels — creating an anonymous data set. Monster further protects your privacy by not revealing comparisons until we have a minimum of five user responses for the same job title and location.

    For more information, see Monster's privacy policy.


    Career Mapping
    Q: How does the technology behind Career Mapping work? Top
    A: Monster has developed proprietary technology that analyzes millions of work histories to determine commonalities across work experiences. From this analysis we are able to present statistically probable career progressions.

    Q: Does the Career Mapping product violate people’s privacy? Top
    A: Data is only used in aggregate and never tied to personally identifiable information.

    Q: Now that I've made a career path, what do I do with it? Top
    A: You can save your career path, view current job listings for each of the steps along your career path, research a particular step further using the related Career Snapshot, and save the steps on your path into your career goals.

    Q: How can I use Career Mapping to help me plan my career? Top
    A: You can use Career Mapping in a number of ways. You could start by entering your current job title. If that job title can be used for several different types of jobs, you can choose from the starting points displayed. (For instance, a Project Manager could manage construction projects, events, or IT development). Once you choose your starting point, you can see what next steps other people have taken. You can search for particular next steps as well.

    Q: How can I use Career Mapping to help me find my very next job? Top
    A: If you want to see what others in your current or most recent job have gone on to, you can enter your title, select the best match, and see what jobs others have gone on to. If you want to find something different, try searching on keywords or skills that interest you, and exploring the jobs and paths that are displayed.

    Q: How can I use Career Mapping to help me get to my dream job? Top
    A: You can enter a starting and ending point into the 'Find A Path' box. You'll see search results showing the most common paths others have taken between those two jobs. You can explore each of them.

    Q: How do I find out more about each step? Top
    A: Each step shows a summary of the Career Snapshot that is most relevant to that career step. You can click through to view that Career Snapshot or view any of the more than 2,500 other snapshots.

    Q: Where could I be in five years? Top
    A: To explore longer-term career plans, you can enter a starting point (perhaps your current title) and choose a next step. Then build out your path several steps into the future. You may save it for reference and research particular steps using the related Career Snapshots.

    Q: Why can't I find a particular career step? Top
    A: This is a new tool that is still evolving. We are adding more career steps to the tool. Some occupations may not be listed yet. This tool is intended to be an informational resource and not a predictor of individual potential or future performance.


    Troubleshooting
    Q: What Internet browsers does Monster support? Top
    A: All browsers can be used on Monster web sites, however we do recommend that you use one of our supported versions to give you the best experience.

    Browsers that are recommended on our site:
    • IE7 and up
    • Firefox 11 and up
    • Chrome (latest version)
    • Safari 5 (latest version)

    Please Note: Mac users do not have access to the formatting toolbar during the job posting process. Mac users may experience issues with copying and pasting job description text, including the appearance of unwanted characters and HTML code. Please remove unwanted characters/code prior to submitting the job posting.


    Q: Why am I having problems accessing certain pages on the site ? Top
    A: To maximize performance, Monster passes information to and from your computer on a regular basis. Some site features (e.g., account login, saving jobs) may not function correctly when there is Internet security or firewall software running on your computer. Your software (e.g., browser, pop-up blocker, firewall) will likely have settings that allow you to specify certain blocked information can be passed from our site. The settings to investigate are cookie blocking, ad blocking, and blocking of referrer information. For assistance, contact the support department for the software in question.

    Q: Why doesn't the link you sent me in an email work? Top
    A: Check to see if your browser is receiving the entire link we provided. Sometimes, if the URL is too long, your email program may display it on two lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser.
    If this doesn't work, please contact us with us much of the following information as possible: first name, last name, street address, city, state, country, ZIP code, and phone number.

    Q: How do I clean out my cache or my temporary Internet files? Top
    A: Please follow these instructions for cleaning out your temporary Internet files or cache:

    Internet Explorer
    1. Depending on which version of Internet Explorer you're using, you'll click either View or Tools on the tool bar at the top of the browser and then select Internet Options. The pop-up screen defaults to the General tab.
    2. Under Temporary Internet Files, click Delete Files.
    3. Click OK and you're all set.

    Firefox (Mozilla)
    1. Open Firefox (Mozilla).
    2. Click the Tools menu.
    3. Click Options.
    4. Click Privacy.
    5. Click the Clear button for cache.

    Safari (Mac Users)
    1. Click the Safari menu and select the Empty Cache option.
    2. Click the Empty button in the dialog that appears to confirm the deletion of your cache.
    3. Restart your computer.

    Google Chrome
    1. Click the Tools menu.
    2. Select Clear Browsing data.
    3. Select the checkboxes for the types of information you wish to remove. Click a link below to find out more about each option.
    4. Use the 'Clear data from this period' drop-down menu to select how much of your information you want to delete. By default, Google Chrome only clears information collected in the last 24 hours. To clear browsing information from a longer period of time, select another option in the drop-down menu. To wipe out all data, select the Everything option.
    5. Click the Clear Browsing Data button.

    America Online Version 9.0
    1. Click Settings, located just below the menu bar at the top of the screen.
    2. What you see next will depend on whether or not you are logged in to AOL.
    • If you are not logged in to AOL, the AOL Settings dialog window will appear. Click Internet Properties.
    • If you are logged in to AOL, the Settings Main dialog window will appear. Click on Internet [WWW] Options.
    3. In the AOL Browser Settings window that appears, click the Internet Explorer Settings link on the right. (Alternatively, you can click the Clear My Footprints tab, the Clear My Footprints button, and the Yes button on the Clear My Footprints confirmation window, thus skipping the need for step 5 below.)
    4. Click the Delete Files button. Click the OK button on the Delete File dialog window to confirm the deletion of your temporary internet files. Click the OK button again to close the AOL Internet Properties dialog window.

    Netscape
    1. Click Edit on the tool bar at the top of your browser and then select Preferences.
    2. Expand the Advanced category by clicking the + sign next to the word Advanced.
    3. Click Cache, then click Clear Memory Cache and then Clear Disk Cache.
    4. Click OK and you're all set.

    Q: What are cookies? Top
    A: Some Web sites store information in a small text file on your computer. This file is called a cookie. Cookies are short pieces of data used by Web sites to help count views on the site and to identify a Web user's browsing habits on their sites. For more information on cookies, consult your browser's Help file.

    To allow cookies for IE Internet Explorer 6.0:
    1. Select Tools menu, then Internet Options.
    2. On the Privacy tab, click Edit. Add the Monster domain(s) that you use and click Allow.
    3. Click OK.

    If you don't allow cookies for our site, you may not be able to view some information or take advantage of the customized experience we provide for our users.

    If you get the Cookies Not Enabled message:
    • Most cookies have an expiration date. If your computer's internal clock is improperly set, it may cause cookies to expire instantly.
    • Verify that third-party software on your computer (such as ad blockers and personal firewalls) aren't blocking cookies.
    • Check your browser's Settings to make sure that cookies are enabled and allowed per session. For more information on cookies, consult your browser's Help file.

    Q: How do I enable cookies? Top
    A: Please follow these instructions for enabling cookies:

    Internet Explorer 7.0 for Windows
    1. Select Internet Options from the Tools menu.
    2. Click on the Privacy tab.
    3. Click the Default button (or manually slide the bar down to Medium) under Settings.
    4. Click OK.

    Firefox (Mozilla)
    1. Go to the Tools menu.
    2. Select Options.
    3. Select the Privacy icon in the left panel.
    4. Check the box corresponding to Allow sites to set cookies.
    5. Click OK to save changes.

    Safari (Mac users)
    1. Click the Safari menu.
    2. Select Preferences.
    3. Click the icon labeled Security.
    To enable cookies:
    1. Set the option labeled Accept Cookies to Always.
    2. Click OK to save changes and close the dialog box.

    Internet Explorer for Mac
    1. Click the Edit menu.
    2. Click Preferences.
    3. On the left margin, under Receiving Files, click Cookies.
    4. Next to When receiving cookies, select Never Ask.
    5. Click OK.

    AOL for Mac
    1. Click the My AOL menu.
    2. Click Preferences.
    3. Click the WWW icon.
    4. Click Advanced Settings.
    5. On the left margin, under Receiving Files, click Cookies
    6. Next to When receiving cookies:, select Never Ask.
    7. Click OK and click OK again.

    Google Chrome
    1. Click the Tools menu.
    2. Select Options.
    3. Click the Under the Hood tab and find the Security section.
    4. In the Cookie settings drop-down menu, click "Allow all cookies." This is the default setting in Google Chrome. This option lets first-party and third-party websites set and receive cookies on webpages you visit. First-party cookies are set by the website you're visiting. Third-party cookies are set by websites that have items embedded in the website you're visiting, such as advertisements, pictures, or videos. When you next visit the website, first-party and third-party cookie information is sent back to the respective websites.
    5. Click the Close button.

    Q: How to find Browser Version & Number Top
    A: To find browser name and version number for Windows browsers only

    1. Open your internet browser.
    2. At the top of the window, you should see the menu bar* (File, Edit, View etc). Click ''Help''.
    3. Select the option ''About __________ (Internet Explorer, Mozilla Firefox, Safari, etc)''
    4. The window that will pop up has all the browser details. The name of the browser will be the first thing at the top (along with a logo). Immediately below the title you will see the version number.
    5. Make a note of the browser name and the full version number.

    *If you do not see a menu bar:
    a. Check the top right of the screen for a button with a wrench on it. If this is the case, you are using Google Chrome, version number is not required. If not…
    b. At the top of the window, right click on the house symbol, and then select the ''Menu'' option. The menu bar should appear. Return to step 2.

    To find browser name and version number for Mac browsers only

    1. Open your internet browser.
    2. At the top of the window, you should see the menu bar* (File, Edit, View etc). Click the option to the left of ''File''; this will be the name of the browser (Firefox, Safari, etc).
    3. Select the option ''About __________''.
    4. The window that will pop up has all the browser details. The name of the browser will be the first thing at the top (along with a logo). Immediately below the title you will see the version number.
    5. Make a note of the browser name and the full version number.

    *If you do not see a menu bar:
    a. Check the top right of the screen for a button with a wrench on it. If this is the case, you are using Google Chrome, version number is not required. If not…
    b. Press the ''Alt'' button on your keyboard. The menu bar should appear temporarily. While holding Alt, click ''View'', select ''Toolbars'', and then select ''Menu Bar''. The menu bar will remain visible after you release the Alt button. Return to step 2.

    Q: How do I delete all cookies? Top
    A: Follow these instructions to delete your cookies:

    Internet Explorer 7.0 for Windows
    1. On the Tools menu, click Delete Browsing History.
    2. Click Delete Cookies, click yes, and then close.

    Internet Explorer 8.0 for Windows
    1. On the Tools menu, click Delete Browsing History.
    2. Make sure the Cookies checkbox is ticked
    3. Click the Delete button


    Firefox (Mozilla)
    1. Open the Tasks menu, choose Privacy & Security, and then choose Cookie Manager.
    2. Choose View Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer.
    3. Click Remove All Cookies.

    Safari (Mac)
    1. Click Preferences, then Security, then click Show Cookies.
    2. Click Remove All button (a dialogue box will be displayed to make sure you really want to remove them). Click Remove All again
    3. Click Done.

    Internet Explorer for Macintosh
    1. On the Edit menu, click Preferences.
    2. Click Cookies.
    3. Click the Cookie that you want to delete.
    4. Click Delete, and then click OK.
    5. Close Internet Explorer before accessing Monster again.

    AOL for Macintosh
    1. Open AOL.
    2. On the My AOL menu, click Preferences.
    3. Click WWW icon and click Advanced Settings.
    4. On the left margin, under Receiving Files, click Cookies.
    5. Click the Cookie that you want to delete.
    6. Click Delete, and Click OK.
    7. Close AOL before accessing Monster again.

    Google Chrome
    1. Click the Tools menu.
    2. Select Options.
    3. Click the Under the Hood tab and find the Security section.
    4. In the Cookie Settings section, click the Show Cookies button.
    5.To delete all cookies from the list, click the Remove All button.
    6.To delete a specific cookie, select the website that issued the cookie you'd like to remove. Click the Remove button.
    7.Click the Close buttons for the Cookies dialog box and the Google Chrome Options dialog box when you're done.



    Communities
    Q: What is a community? Top
    A: A community is a group of people who decide to connect online because they share the same interests. The group communicates via a website, where individuals ask questions, share their expertise, and get news about their field of interest. Monster has communities that cover a variety of topics, such as cooking (Chef’s Blade), teaching (Teaching Community), technology (InsideTech), and art and design (ArtBistro).

    Q: What are the benefits of joining a community? Top
    A: When you join a community, you’ll be able to take part in public discussions with others in that community. Members ask questions, answer questions, and share ideas about the group’s interests. Networking within a community lets you find professional contacts and information.

    Q: How do I join a community? Top
    A: There are two ways to join a community:
    1. Click the ‘Communities’ tab at the top of the Monster homepage (on the right). You’ll land on the Monster Communities page, where you’ll see a group of revolving logos for the current communities. Click the ‘Join Now’ button on the logo for the community you want to join. You’ll then be able join on their website.
    2. When you become a member on Monster, you’ll be taken to the Stay Informed page. Open the Communities & Forums section and choose the communities you want to join.
    Go to your Monster preferences to access your communities information. To make changes to your communities preferences, click the link for that community. You’ll be able to change your information directly on the community’s site.

    Q: How do I cancel my membership in a community? Top
    A: Go to the community directly and cancel your account there. When you cancel your account for a community, you will not cancel your account on Monster.

    Q: If I cancel my Monster account, what happens to my community accounts? Top
    A: When you cancel your Monster account, your community accounts are also canceled.

    Q: What is a ‘Recommended Community’? Top
    A: Monster will recommend relevant communities based on the information in your Monster profile.

    Q: What if I can’t find a community that interests me? Top
    A: Go to the Suggest a Community box and send us your suggestions. Tell us what career or business category you’d like to connect with. We’re always looking for new communities to offer.

    Q: What are the logo boxes at the top of the Communities page? Top
    A: This area is referred to as the carousel. The logos correspond to each community. Click the arrow on the right to navigate through the carousel and see all available communities. If you’re logged in to Monster, the carousel will also list recommended communities based on information in your Monster profile.

    Q: What is ‘My Community’? Top
    A: The My Community box, to the right of the carousel, displays information about messages and requests pending within a community you joined.